Frequently Asked Questions
Find answers to common questions about shopping with Luxury for Luxury.
Orders & Payments
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), debit cards, and Cash on Delivery (COD) for orders within Qatar.
Can I modify or cancel my order?
Orders can be modified or cancelled within 1 hour of placement. Please contact our customer service immediately at [email protected].
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can also track your order in your account under 'My Orders'.
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Shipping & Delivery
How long does delivery take?
Within Qatar: 1-2 business days. Same-day delivery is available in Doha for orders placed before 2 PM. International orders take 7-14 business days.
Do you offer international shipping?
Yes, we ship to GCC countries and select international destinations. Shipping rates are calculated at checkout.
Is shipping free?
Yes, we offer free shipping on all orders within Qatar. International shipping rates vary based on destination.
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Returns & Refunds
What is your return policy?
Items can be returned within 14 days of delivery. Items must be unworn, unwashed, with original tags attached. Visit our Shipping & Returns page for full details.
How long does a refund take?
Refunds are processed within 5-7 business days after we receive and inspect your return. The amount will be credited to your original payment method.
Can I exchange an item?
Yes, exchanges are available subject to stock availability. Please contact our customer service to arrange an exchange.
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Products & Care
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from brands or authorized distributors. We provide authenticity certificates for luxury items.
How should I care for my luxury items?
Each item comes with care instructions. For delicate items, we recommend professional dry cleaning. Store leather goods in dust bags and avoid direct sunlight.
Do you offer gift wrapping?
Yes, complimentary luxury gift wrapping is available. You can select this option at checkout.
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Account & Privacy
How do I create an account?
Click on 'Account' in the navigation menu and select 'Register'. You can also create an account during checkout.
Is my personal information secure?
Yes, we use industry-standard encryption to protect your data. Please refer to our Privacy Policy for more details on how we handle your information.
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